Release Management Engineer/Technical Specialist

Description:The Release Management Engineer is a technical specialist within the Global Release Management team. Summary of responsibilities:-• Successfully execute maintenance activities, either in response to customer requests or to proactively manage and maintain customer environments on Lumen’s hosting and cloud platforms, in accordance with Change and Release Management processes• Review and validate scheduled maintenance activities supporting successful execution by proactively resolving incidents and issues identified during validation phase• Patch management and approval of security updates in Windows Server (WSUS), Red Hat (RHN, RHSM) and VMware ESXi environments to ensure consistent deployment of security updates customer environments e.g. staged deployments across DEV/UAT/PROD environments• Deploy core operating system management and monitoring agents via manual and automation methods• Build and maintain good relationships with customers, customer account teams and Lumen’s internal Change and Release Management teams and provide technical guidance to achieve successful outcomes for customers• Act as a technical interface between the DevOps and Execution teams to ensure the automation toolset is supported and fully utilized and that scripting failures/bugs are reported back to the developers• Create and update Release Management documentation, technical work instructions and Methods of Procedures to ensure consistent support of customer environments• Maintain technical knowledge of vendor and Lumen’s own products through self-directed learning