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Are you a detail-oriented tools and applications analyst ready to perform accurate system administration functions? You can do that. Do you want to improve sales tools and technologies through testing? As a Sales Tools and Applications Analyst at Spectrum Enterprise, you can do that. Spectrum Enterprise (https://enterprise.spectrum.com/about.html) provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. BE PART OF THE CONNECTION: You perform system administrator functions for the sales tool ecosystem. You manage and track enhancement intake through the detailed evaluation of the requestor’s needs. You collaborate with teams in person and digitally within an office environment. HOW YOU CAN MAKE A DIFFERENCE:
Promote company-wide success by supporting all efforts to simplify and enhance the client experience.
Support the Sales team as a junior product owner and subject matter expert of various tools.
Review data and processes to perform accurate root cause analysis.
Work with internal teams to identify SaaS tool enhancements and upgrades.
Translate business requirements into technical requirements and work with IT to determine the application configuration and design.
Review and approve project documents.
Assist in the creation of impacts and benefits by reviewing vendor solutions.
Track Salesforce case requests to determine which department can address client needs.
Participate in projects with other Sales Tools and Applications Analysts and with case queue, license agreement, process documentation and reporting as needed.
What you bring to Spectrum Enterprise
Required qualifications:
Experience:Two or more years of project management, business analysis and system administrator experience; Two or more years of CRM platform and Sharpoint experience.
Education:Bachelor’s degree in information technology, computer science, a related field or equivalent experience. Technical skills: Expert in analyzing and interpreting data into actionable work activities; Proficient with Microsoft Office.
Skills:Prioritization, organizational and English communication skills.
Abilities: Ability to translate and communicate data in a clear and easy-to-understand manner; History of creating business and functional requirements, use and test cases and project plans.
Preferred qualifications:
Salesforce Administrator certification.
PMP certification.
What you can enjoy every day:
Embracing diversity:A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture:Company support in obtaining technical certifications.
Dynamic growth:Paid training and clearly defined paths to advance within the company.
Total rewards:Comprehensive benefits that encourage a work-life balance. (https://jobs.spectrum.com/compensation-and-benefits)
Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) .
SAN302 2024-28556 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
Full-time