Salesforce Administrator

04 Jun 2024

Vacancy expired!

OTSI (Object Technology Solutions, Inc.) has an opportunity for a Salesforce Administrator located in St. Louis, MO. Remote Work is available.

PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Ensures optimal performance of all SalesForce systems and products, including nCino.
  • Manages all aspects of user and platform licenses, including new user set-up/deactivation, role management, profiles, permissions, and public groups.
  • Manages security settings and conducts regular security and user audits in Salesforce and related applications.
  • Troubleshoots, resolves, and tracks Salesforce end-user issues by providing technical support assistance to diagnose, resolve, and troubleshoot complex ‘how to’ questions and issues.
  • Acts as the subject matter expert (SME) for the Salesforce platform and related applications including nCino, staying current on new functions and features and applying them as appropriate.
  • Develops user guides, including instructions, best practices, and tips for end users.
  • Develops and applies Salesforce administration best practices in system configuration; evaluates and implements additional system integrations as needed.
  • Manages Salesforce Pardot campaigns in coordination with leadership.
  • Trains others on the benefits and capabilities of the systems and foster Salesforce/nCino acumen set across the organization.
  • Builds, prepares, and maintains Salesforce reports and dashboards for leadership.
  • Works across all business areas to ensure changes to the SalesForce environment are understood and consistent with all business needs.
  • Ensures data integrity through the use and management of various data quality and reporting tools.
  • Manages weekly and monthly manual data loads into Salesforce using data loader.
  • Works with Cognos based reporting system to build reports and download data from bank core for use in Salesforce and nCino.
  • Updates and maintains technical documentation for business and compliance purposes.
  • Evaluates and implements customization requests, including creating workflows, automated responses, etc.

SKILLS AND ABILITIES REQUIRED:
  • Documented success administrating and maintaining Salesforce systems.
  • Experience performing SalesForce upgrades.
  • In-depth knowledge of SalesForce products and their functionalities.
  • Proficiency creating SalesForce profiles, allocating roles, and managing access.
  • Excellent interpersonal and communication skills that encourage collaboration across teams.
  • Strong project management skills with the ability to work on multiple projects simultaneously.
  • Ability to create and maintain Salesforce databases.
  • Previous experience importing data and generating Salesforce reports.
  • Experience training others and providing end-user support preferred.
  • Knowledge of nCino and Cognos based reporting system (or equivalents) preferred.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
  • Bachelor’s degree in Business Administration, Computer Science, or related applicable field, or the equivalent combination of education and related experience.
  • 2-3 years of experience as a Salesforce administrator in a similar environment.
  • Salesforce certified administrator required; Additional Salesforce certifications including Advanced Administrator and Pardot Specialist preferred.
  • nCino Administrator Certification preferred.

  • ID: #42384539
  • State: Missouri St louis 63011 St louis USA
  • City: St louis
  • Salary: $0 - $0
  • Job type: Permanent
  • Showed: 2022-06-04
  • Deadline: 2022-07-15
  • Category: Et cetera