ServiceNow Engineer - Event Management

The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!

• ServiceNow focused ITOM work with Event Management
• Ensure critical alerts are processed and incidents generated
• Build ServiceNow event management rules/workflows for VMWare
• Build ServiceNow event management rules/workflows for Windows SCOM
• Build ServiceNow event management rules/workflow for Dynatrace
• Build ServiceNow event management rules/workflow for Netcool Omnibus
• Build ServiceNow event management rules/workflow for various other server/database platforms
• Network and server monitoring

• At least three years of experience with ServiceNow Event Management or equivalent event management solutions including creating new workflows utilizing automations, creating new workflows utilizing impact policies, and creating new integrations
• Ability to take a customer through the full life cycle of ingestion, from initial contact to production
• Experience working on a multi-tier environment
• Experience with Netcool Omnibus a plus
• 3 years of experience with JavaScript
• Understanding of the technical details of syslog, SNMP, and REST API
• At least one year of UNIX system administration
• Understanding and ability to work within a Scrum/KANBAN/Agile environment
• Understanding and ability to work within CI/CD

• Great medical benefits
• Pension and 401(k) with employer match
• Paid time off
• Tuition reimbursement
• Employee resource networks
• Paid volunteer leave
• Flexible work options
• Onsite amenities that make working here fun

• Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
• If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.
• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
• The national hiring range for the ServiceNow Engineer is $87,500- $143,000 annually. For candidates in certain markets (Boston, MA; Chicago, IL; Los Angeles, CA; New York City Metro Area, Philadelphia, PA; San Francisco, CA; Seattle, WA), the listed hiring and salary ranges may be adjusted based on your geographic location.
• Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.
• Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by January 23, 2023.