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Location: St. Louis, MO Description: Job Title: Support Escalation Specialist (W2 Only)
Location: 100% Remote Duration: 12+ Months Key Tasks: • Triage digital support requests across Global Breeding and escalate to appropriate partners as relevant • Answer questions, troubleshoot and test to resolve issues and provide feedback provide routine and re training and help with accessibility issues • Track/trend issues and advocate solutions that benefit end users and digital development teams • As digital technologies evolve, continuous learning is required to understand changes/new systems and provide best-in-class support • Improve communication of outages and enhancement plans, along with usage monitoring • Prioritize and maintain critical operation uptime of Global Breeding Operations • Serve as the voice of the customer and collect feedback to drive continuous improvement across IT products Qualification & Competencies: • Bachelor's with 4 years or Master's with 2 years' experience • Degree in computer science, engineering, science, agriculture or other related field • Demonstrates ability to understand and apply IT and/or business process knowledge to wide range of situations with varying degrees of complexity • Develops alternative solutions to problems, handles complex problems independently • Sought for counsel within field of expertise • Participates and completes assignments with more than one global business unit or function • Communicates effectively and promptly at all levels of the organization • Anticipates problems of increasing complexity and develops solutions • Able to promote and support a team approach • Basic knowledge of querying SQL and/or NoSQL databases would be beneficial • Ability to operate independently on work assignments with minimal guidance. Responsible for making decisions that impact business value. • Not responsible for specific financial magnitude. • No oversight of others. Contact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com