Vacancy expired!
Currently, BGSF Inc. d/b/a Zycron is seeking a
Technical Analyst to join our team and work with our healthcare client in Kansas City, Missouri 64131. This is a 6 month contract with possible extension.This position works onsite and full vaccination for Covid-19 is required. The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst will also be responsible for mentoring, supporting, and training entry-level Technical Analysts. Provide support to other division and facility IT personnel as warranted, and participation in 24x7 on-call support based on division IT staff rotation. Essential Duties and Responsibilities:- Respond to and resolve inquiries and requests for assistance with division or facility computer systems and provide a superior customer support experience for division and facility users.
- Analyze and provide hands-on support for simple to moderate inquiries.
- Log and track problems; review problem tracking databases.
- Perform facility-based moves, adds, and changes (MACs), as needed.
- Maintain documentation for each incident or request and escalate complex problems to the next level of support per documented procedures.
- Bachelor’s degree in information systems or a healthcare-related field is preferred.
- A minimum of three years of IT experience is required.
- Valid state driver’s license is required.
- A+ and Microsoft Product certifications.
- ID: #38974809
- State: Missouri Kansas city 64131 Kansas city USA
- City: Kansas city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-04-18
- Deadline: 2022-06-11
- Category: Et cetera