Do you have experience supporting Windows Desktops? Do you have exceptional Customer Service skills? If so, we might have the perfect position for you! We look forward to seeing your application!Description:Onsite in Lebanon, MOM-F 8a-5pJob Summary:As a Level II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our business by diagnosing, repairing, and maintaining advanced hardware and software components. This position involves a wide range of responsibilities, including the support of network infrastructure,the installation and configuration of computer systems, providing expert support for Office 365 and Microsoft Teams, and supporting various operating systems. You will also be instrumental in supporting manufacturing equipment and processes, as well as site security processes and controls. Acting as an advanced liaison for local IT support, you will work closely with the IT teams to support the site, drive process improvements, and execute special projects. This role demands an exceptional attention to detail, superior problem-solving skills, and a commitment to safety, security, and compliance in the workplace.Primary Duties and Responsibilities:✓ Diagnose, Analyze, and Resolve Advanced Issues: Serve as the initial point of contact, providingtimely and effective first level support for complex problems affecting company hardware,software, and network infrastructure across various departments. This includes, but is notlimited to, troubleshooting Windows, Android, and Apple operating systems and associatedperipherals, with a focus on resolving issues directly when possible before escalating tospecialized support teams for further assistance.✓ Network Support and Testing: Serve as the first line of testing for the networkinfrastructure. Utilize network testers, verify connectivity to switches, conduct Wi-Fi surveys,perform basic troubleshooting of firewall issues, and ensure local ISP communication iseffective.✓ Advanced Device Management: Manage device replacements according to warranty schedules,deploy new technologies, and assist with the installation of network hardware such as serversand switches. Support manufacturing equipment and processes along with site securityprocesses and controls.This data is internal.✓ Documentation and Compliance: Maintain accurate and comprehensive documentation of workprocesses, device management, and compliance activities, ensuring all installations adhere toInformation Security guidelines.✓ Team Collaboration and Knowledge Sharing: Foster a collaborative team environment byactively engaging in group initiatives, sharing expertise, and providing guidance to colleagues toenhance collective knowledge and performance. Support peers in cross functional tasks toensure a cohesive approach to delivering technology solutions that drive company success.✓ Technical Resource and Project Execution: Act as a key technical resource, provide planning, anddrive the execution of special projects without compromising current job duties. Assist incommunication to end-users regarding changes, upgrades, or planned outages.✓ Warranty and Repair: Conduct advanced warranty and repair work with vendors and supportordering computers and accessories for site level requirements.✓ Customer Service Skills: Deliver superior customer service by effectively communicating withusers to understand their needs, providing timely resolutions to their technical issues, andmaintaining a positive and supportive interaction. Escalate complex issues to Level III TechnicalSupport Specialists or Team Lead, ensuring a seamless user experience.Preferred Job Requirements:✓ Experience: Strong experience supporting Windows Operating Systems, Android and AppleDevices, Configuration Manager, Active Directory, corporate networks, Modern Workplace,Azure AD, End Point Manager, Intune, Office 365.✓ Education: Associate's Degree in Information Systems, Computer Science, or a comparableprogram required; Bachelor’s Degree preferred.✓ Work Experience: At least 5+ years of work experience in providing support in a related field.Brunswick Corporation is an Equal Opportunity / Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion,sex, national origin, disability, and protected veteran status. Client Job Description: Summary: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities. Update technical manuals and conduct computer diagnostics to investigate problems. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Expert mentoring skills necessary to provide support and constructive performance feedback. Expert ability to work independently and manage one’s time. Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Expert knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Associate's degree in computer related field or equivalent training required. 10+ years experience required.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full-time