Technology Services Manager

Company Federal Reserve Bank of Richmond

• Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.
• Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts.
• Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope and participates in cross-functional teams to ensure product adherence to business requirements.
• Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.
• Serves as primary technical point of contact for all infrastructure services. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning, and implementation efforts related to client`s needs.
• Performs other related duties as assigned.

• UNIX and Windows Operating Systems
• Server Hardware, Firewalls, Network routing, Switches, Load Balancers
• Middleware, File Transfer and Messaging, and Database
• Cloud Technology

• Communications: Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.
• Risk Management: The individual is responsible for understanding and applying risk management discipline in decision making and contributing to his or her function`s risk management.
• Decision Making: Works under direction and guidance in planning details of procedures and methods to attain definite objectives. Makes decisions within established or widely accepted standards. Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
• Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc.
• Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling less than 20 lbs.
• Hours of Work: May require extended work hours. Occasional travel including overnight stays may be necessary.
• On-call rotation will be required.
• US Citizenship or US Permanent Resident status is required.
• The hiring range for this role is: $87,200 - $109,000 for Associate level, $98,100 - $122,600 for Experienced level, and $109,000 - $136,300 for Senior level.
• For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
• Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.

• Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.
• Highly Preferred Education/Experience: B.S. in Computer Science, Information Technology, Engineering, related discipline or equivalent experience with 6 to 9+ years of relevant work experience.