Central Customer Service Specialist

12 Jan 2024

Position General Responsibilities:As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system. It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email.Education, Experience and Certification RequirementsNote: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.MINIMUM QUALIFICATIONS

Demonstrated ability to provide high quality customer service

Strong written and verbal communication skills

Good organizational skills

Concentrated attention to detail

Ability to multi-task

Ability to effectively learn computer programs necessary to perform day to day tasks

Microsoft Office experience (Word, Excel, Outlook)

Ability to learn to operate common office equipment such as copy machine and phone system

Typing skills averaging 30 wpm

High School diploma or equivalency

Ability to work in a scheduled/structured environment.

Preferred experience:

Previous banking experience

1-2 years customer service experience

Previous experience using ITI Software Programs

For full description, which includes physical mental demands please see attachment.

  • ID: #50857280
  • State: Montana Milescity 59301 Milescity USA
  • City: Milescity
  • Salary: USD TBD TBD
  • Showed: 2024-01-12
  • Deadline: 2024-03-13
  • Category: Et cetera