Front Desk/Customer Service

Founded in 2016, Good Medicine was born out of a desire to bring together exceptionally qualified practitioners in a luxurious community space, to work under a model of care that provides affordable and accessible pricing for our community. Proving a need for this unique model of treatment, Good Medicine now has locations in Missoula and Bozeman Montana, and provides over 16,000 treatments each year.

As a member of our Front Desk staff, you are the first person our patients see when they come to the clinic and the last impression they have as they leave. It is integral that you represent yourself well to all who come through our doors.

Front Desk duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business, coordinate front-desk activities- including utilizing booking software, closing out appointments, answering phones/email, maintaining clinic appearance throughout the day, and supporting the clinic staff as needed. To be successful in this role, you must maintain a pleasant demeanor and self-manage to complete all duties on your shift. This is primarily a customer service role with administrative duties.

Attention to details and compassion for our patients is a must. You will work directly under the Clinical Director; however, you must have the confidence to take initiative and make level-headed decisions as needed to manage pressing issues in a timely and effective manner. Multitasking, clear communication, and time management skills are essential for this position. Ultimately, the Front Desk/Customer Service staff responsibilities are to ensure we welcome guests positively and execute all administrative tasks to the highest quality standards.

This is a part-time position offering 20-25 hours/week. Hourly pay starts at $18/hour, with opportunities for advancement. Employees enjoy free monthly treatments of all we have to offer, among other perks.

Who is Good Medicine?

Good Medicine is a prominent Acupuncture & Massage clinic located on the corner of Koch & 19th, in Bozeman. We offer a variety of self-care services and foster a healing environment for our patients. Our clinic has a relaxed attitude; however, we strive to be professional in all matters. We are recruiting someone to join our team who brings level-headedness, a pleasant demeanor, and works well within a team.

Responsibilities:

While working on the Front Desk at Good Medicine, you will be required to perform these tasks daily:

Greet and welcome guests as soon as they arrive at the office

Assist the Acupuncturists by changing treatment table linens between patients

Schedule patients using booking software & handle cancellations/rescheduling in accordance with clinic policy

Answer phone calls and emails in a timely and professional manner

Accurately process payments via credit card, cash, or check

Issue gift cards and handle sales of products as well as services

Ensure the reception area and treatment rooms are always tidy and presentable

Unpack and inventory supply deliveries in a timely manner

Provide accurate information regarding our services to visitors & callers

Receive, sort, and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (cash drawer, medical files, access to clinic)

Maintain patient privacy by respecting and enforcing HIPPA standards for medical charts

You may occasionally be required to:

Assist with handicapped customers by accessing the ADA entrance or helping with

checking out after treatment

Change trash, toilet paper, and paper towels in the restroom

Maintain basic cleaning such as mop, dust, wipe down windows, water plants, etc.

Order water or other office supplies

Record accurate supply inventory counts

Perform basic closing/opening duties such as turning on/off lights, fans, sound machines, etc.

Requirements:

Professional attitude and appearance

Strong written and verbal communication skills

Excellent organizational skills

Good memory for patient details and scheduling

Ability to complete projects as asked

Ability to adapt to changing situations and work well under pressure

Preferred Skills:

Proven work experience as a receptionist, front office representative, or similar role

Proficiency in MangoMint or similar booking software

Experience with Google Docs & Google Sheets

Multitasking and time-management skills, with the ability to prioritize tasks as necessary

Exceptional customer service attitude

If you are a motivated individual with excellent customer service skills and a strong attention to detail, we would love to hear from you. Please submit a resume highlighting your relevant experience.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 25 per week

Benefits:

Employee discount

Flexible schedule

Professional development assistance

Referral program

Schedule:

Day shift

Monday to Friday

Morning shift

Weekends as needed