Information & Referral Specialist

21 Nov 2023



Position: Information & Referral Specialist

Schedule: Flexible up to 20 hrs./week; Monday-Friday (between 9:00 a.m. – 5:00 p.m.)

Compensation: $18.60/hr. plus an excellent benefit package that includes retirement, paid holidays, paid time off, etc.

Closing Date: Position is open until filled.

Job Summary:

This position with the 2-1-1 Information and Referral line assesses the needs of callers, searches the computer database, provides callers with accurate information, and makes referrals to appropriate resources. The specialist will also interview individuals for inclusion in the Missoula Coordinated Entry System database. Services are provided only via telephone. There is no personal contact with the caller.

Hours and days worked each week are scheduled by the Community Information and Referral Services Coordinator. The hours and days worked each week will vary.

Minimum Qualifications:

The knowledge, skills, and abilities required to perform this position are usually acquired through a combination of education and experience equivalent to a high school diploma and at least two years of experience in guidance, advising, and/or working with low-income people. Other combinations of education and experience that could provide these knowledge, skills, and abilities will be evaluated on an individual basis.

Required minimum qualification levels, duties, and responsibilities of this position as well as the necessary knowledge, skills, and abilities are detailed in the job description included in the application packet.


Applications may be submitted online or in person. The available application methods are:

1. Apply online by going to the HRC website at under Employment Opportunities.

2. Request an application packet to be mailed or emailed to you by contacting Katie at

3. Pick up an application from our main office at 1801 S. Higgins Ave, Missoula, MT 59801.

Human Resource Council is an Equal Opportunity Employer. Reasonable accommodations are provided in the hiring process for persons with disabilities.

  • ID: #50571618
  • State: Montana Missoula 59801 Missoula USA
  • City: Missoula
  • Salary: $18.60/hr. plus an excellent benefit package that includes retirement, paid holidays, paid time off, etc.
  • Job type: Part-time
  • Showed: 2023-11-21
  • Deadline: 2024-01-20
  • Category: Nonprofit