Sales Engineer Tier 2 / Tier 3 (IT Managed Services)

Location: Missoula, MT (Hybrid: Office, Remote, and Client Sites)Employment Type: Full-Time, SalariedCompensation: Base Salary + Commission ($71,000–$87,000)Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development OpportunitiesFlexibility: Hybrid work environment (office, remote, and client sites)Travel/License Required: YesWork Schedule: 8am–5pm (M–F)About UsAt First Call Computer Solutions, we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world.We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications.Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.The RoleAs a Sales Engineer, you’ll be a key technical member of the Sales Team, bringing expertise into every stage of the sales process. You’ll design smart, practical, and profitable technology solutions that solve client challenges while maintaining company standards and margins.You’ll collaborate with vCIOs, vCISOs, TAMs, the CTO, Project Managers, Vendors, and Professional Services Engineers to turn client requirements into clear, deliverable solutions.This is a hands-on, client-facing role where precision, communication, and teamwork are essential.What You’ll DoWork as part of the Sales Team to move opportunities forward and present clear, value-driven solutions.Design and scope standardized, scalable, and supportable solutions aligned to First Call’s technology standards.Balance solution fit, standards, and margin while preparing quotes, proposals, and technical diagrams.Coordinate with vendors on pricing, design validation, and SKUs; manage discounts and vendor relationships.Use quoting/configuration tools (ConnectWise CPQ, distributor portals) to deliver accurate and timely quotes.Leverage AI tools (ChatGPT, Microsoft Copilot) and vendor programs to improve speed and accuracy.Document solution designs for delivery hand off and ensure clarity for implementation teams.Track requests, quotes, and estimates—ensuring nothing falls through the cracks.Maintain awareness of market and technology trends to improve solution design and team performance.Solution TypesTier 2 – Core Infrastructure SolutionsFocus: Solution design + vendor coordination, balancing fit, standards, and margin.Examples: Switching, wireless, firewalls (SMB), servers, SAN/NAS, hosted VoIP, M365 migrations, racks/UPS.Tier 3 – Complex / Strategic SolutionsFocus: Architecture, complex integration, multi-vendor coordination, and strategic discussions.Examples: Multi-site networks, hybrid/cloud DR/BCP, enterprise UC, advanced security stacks, datacenter buildouts.Tools You’ll UseConnectWise Manage (PSA), ConnectWise CPQ (Proposals)ITGlue, Kaseya (RMM), Vendor platformsLucidchart or Visio for diagramsMicrosoft 365 Suite & Teams Phone SystemGenerative AI tools like ChatGPT and Microsoft CopilotWhat We’re Looking ForExperience (by tier):Tier 2: 3–5 years as a Tier 2 EngineerTier 3:3–5 years as a Tier 3 EngineerMSP experience strongly preferredEducation:Bachelor’s in Information Technology, Business, or related field preferredTechnical Breadth:LAN/WAN infrastructure, cloud, security, Microsoft 365, VoIP (depth varies by tier)Soft Skills:Strong client communication, consultative selling, collaboration, and vendor managementCertifications:Cisco, Microsoft, Security+ a plusPerformance MetricsUtilization: 80%Team Quota Performance: Meets or exceeds assigned quotaKPIs:Solution Quality (Rework <10%)Gross Margin (Product: 25%, Labor: 50%)Win RateQuote Turnaround TimeWhy Join First Call?Be part of a company redefining what it means to be an MSPWork in a role that connects strategy, sales, and service to deliver real client impactHelp Montana organizations thrive in a world of technology, compliance, and nonstop changeGrow your technical expertise and career in a company built for the next decade—not the last onePlease apply online with First Call Computer Solutions at: https://first-call.hiringthing.com/job/966868/sales-engineer-tier-2-tier-3-it-managed-services?s=cl