Vacancy expired!
Desktop Support with VDI experience Omaha, NE(day 1 onsite) Long term contractPosition Requirements Technical Skills – Mandatory More than 5 years of experience in Desktop SupportExperience in User Support environments.Experience in Windows 10 Upgrades.Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.Be able to install, maintain and troubleshoot MS Office Applications.Install VDI client software remotely or on desk of end users.Strong understanding of internetworking concepts; File shares,TCP/IP, DHCP, DNS.Strong knowledge of client/server computing.Kowledge on Interconnecting computer and peripherals (e.g Monitor, Printers, Scanners).Experience in backup and restore of user profiles settings such as Favorites, Documents, network drives and other preferrences.Understanding of Remote Desktop Protocol.Experiene on End User Computing Projects.Experience in working on Windows OS Upgrade projects.Experienced on providing hand and feet support for end user Hardware refresh projects. Technical Skills desired (Not Mandatory): Experience in supporting users working Virtual Desktop Infrastructure. Profile Summary Key Responsibilities: Provide white glove support for end users who are being migrated from Windows 7 to Windows 10 virtual desktopAssist users with any technical issues (hardware, software, connectivity, etc)Trouble shoot VDI client software issues during migrationTroubleshoot issues using desk side, phone, and remote support.Troubleshoot Hardware, Software and Network issues reported by end users.Configure and Troubleshoot Desktop Applications.Local Coordination of Migration and end user support.Collaborate with other Technology Teams to resolve end user issues. If necessary, liaise with third-party support and PC equipment vendors.Create/update and escalate user tickets as needed