Engineer III, Field Service

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistanceJob DescriptionWhen you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Location/Division Specific InformationThe Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.Here are some of the products you might support our customers with:

Corporate organization (https://www.youtube.com/watch?v=ABSxT6Y099I)

Overview of our instruments

Inside the Titan Transmission Electron Microscope (https://www.youtube.com/watch?v=2wEmsDhlA)

How to make a microscope

How you will make an impact:The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.What you will do:

As the primary regional field service engineer, ensure customer needs are met applying appropriate resources

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order

Conduct on-site scheduled planned maintenance visits

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region

Proactively seek out additional learning opportunities both inside and outside of the region

Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Complete and submit field service reports

Be able to perform Preventative Maintenance on assigned tools

Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

Provide training for customers and users on system maintenance

Make yourself available to train and mentor new field service engineers

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide recommendations for various reports including identifying and isolating unique problems with system

How you will get here:EducationUniversity degree in electronics, physics, engineering, computer science or similar field preferred; or 5-10 years of equivalent combination of education, skills and experienceExperience5-10 years’ Experience:

Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.

Experience with Ultra High Vacuum (UHV) a plus but not required.

Experience operating O-scopes, digital voltmeter and logical problem solving.

Knowledge, Skills, Abilities

Demonstrated ability to lead complex technical issues

Ability to partner effectively with customers and colleagues

Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skills

Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.

Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.

Must be willing to travel 25-50% of the time.

Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.

Physical Requirements

Extensive walking may be required.

May work at customer locations, in office environment to include cubicles and/or in laboratory environments.

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.

Physical requirements include the ability to lift up to 50 lbs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comCompensation and BenefitsThe hourly pay range estimated for this position based in New York is $43.70–$65.56.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.