Manager, Fraud Investigations

Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.The Manager position for Fraud Investigations plays a key individual contributor role within the Fraud Investigations (FI) group of the Financial Crimes Risk Management Organization (FCRM).What you are good at:The primary responsibility for the Manager is to take an incident referral from its initial evaluation and prioritization through to completion, determining the facts of each case and accurately recording these in the investigative record. Vital aspects of this process include the recovery of funds lost from custody and fulfilling all regulatory requirements, such as the preparation of Suspicious Activity Reports (SAR). These investigations require the ability to conduct effective telephone interviews and forensic research, and document the written results in the case management system in a clear and logical manner. The Manager will interact with our most significant business partners including: Identity Theft Team, Customer Verification & Research Center, Move Money Solutions and Operations.What you haveTo ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.Required Qualifications:

5+ years of professional experience working in a fraud, compliance, or risk environment of the financial services industry or financial investigations experience in Federal, State or local law enforcement

Expertise with financial investigations demonstrating risk-based judgement, problem solving skills and strong analytical ability

Experience creating or preparing Suspicious Activity Reports (SAR)

Ability to maintain strict adherence to regulatory guidance regarding Suspicious Activity Report (SAR) filings as they relate to fraud and internal compliance standards and guidelines

Ability to author and update department guidelines and procedures

Preferred Qualifications:

Expertise with financial investigations demonstrating risk-based judgement, problem solving skills and strong analytical ability

Ability to analyze issues and develop problem solving methodology with minimal guidance

Ability to multi-task and work in a high-volume, high-pressure environment

Demonstrated skills related to individual case/workload management

Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks

Must have strong interpersonal, influencing and facilitation skills, with strong oral and written communication ability

Ability to make a strong individual contribution to the development of a high-functioning team

The talent to demonstrate leadership which inspires colleagues and promotes team adaptability

Demonstrated ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers

Exceptional client focus: ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly

Membership in the International Association of Financial Crimes Investigators (IAFCI) is supported and encouraged

Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS) and related designations a plus

BS/BA degree preferred

Securities license(s) a plus

What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

What’s in it for you:At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.