SMB Account Director, Talent Solutions

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within our SMB sector. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success. Responsibilities:  Disciplined in Territory and Account Planning, Forecasting, and Quota AttainmentResearches Customer’s business and prepares thoughtful questions and insights in advance of customer meetingsAsks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detailBuilds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organizationShifts communication style and content to fit the needs of different stakeholdersLeads with Solutions, not products, when making recommendations aligned to Customer objectivesSells with IntegrityDrives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders togetherThinks commercially and applies business acumen when crafting & negotiating commercial agreements Uses data and insights to support investment recommendations or overcome customer objections Proactively mitigates churn risk by adopting a smart, customer-centric approachEngages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROIDrives Customer growth by proactively identifying opportunities to deliver greater customer valueApplies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategyAgrees to joint accountability with colleagues and cross-functional teams for optimal customer successPractices humility and asks for help from colleagues when faced with a challenge or unknownFollows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles