System Engineer (Hybrid)

Sensiple Inc.
Omaha / council bluffs, NE
15 Feb 2025

Vacancy expired!

System Engineer, Omaha, NE- Fulltime (Hybrid)

Job Roles and Responsibilities

• Triage/Research/Troubleshoot platform issues submitted by client designated contacts• Provide timely updates to clients and internal team members on cases• Ensure cases of concern are identified, coded and escalated appropriately• Fully and clearly document all case details and the troubleshooting steps• Excellent in communication (both verbal & written)• Must have worked with US clients previously• Proper phone etiquette• Knowledge of relevant software computer applications and equipment; • Knowledge of customer service principles and practices; • Effective listening skills; • Willingness to co-operate with others and work to the greater good; • Multi-tasking capabilities

Required experience, skill, knowledge• Good experience in Desktop & Software support• Provide 1st and 2nd line technical support aimed at logging all calls and ensuring that SLAs are being adhered to.• Log analysis & Event Monitoring• Respond and resolve help desk requests• Escalation of technical issues to Managed Services 3rd line (if required) in line with defined SLAs as appropriate. • Working as part of the team to ensure providing World Class Customer Service at all times.• Work with cross functional teams to address issues• Be the directly contacted group for specified Managed Services customers – help desk to help desk and end-user. • Own the customer relationship, handling and resolving technical and account calls in an efficient and timely manner.• Provide accurate and timely information by investigating fully all customer enquiries, by using available equipment and applications, to ensure that incidents & problems are resolved efficiently.• To produce knowledge articles and information to be distributed amongst the team.

Thanks

SARANYA

saranya.r (at) sensiple (dot) com
  • ID: #49224099
  • State: Nebraska Omaha / council bluffs 68101 Omaha / council bluffs USA
  • City: Omaha / council bluffs
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2023-02-15
  • Deadline: 2023-04-15
  • Category: Et cetera