The Assistant Hotel Manager is the main point of contact for our guests who require assistance with addressing a subject matter that has not been resolved to their satisfaction.  Responsibilities include prioritizing the needs of the guest while protecting the assets of Wynn Resorts in a safe and secure manner.  The Assistant Hotel Manager provides direction and development for the Resort Ambassadors.Key Responsibilities: Extensive knowledge of Property Management System.Extensive knowledge of Wynn | Encore Las Vegas room types and amenities.Comprehensive knowledge of Wynn | Encore Las Vegas property offerings, locations, amenities and services provided; utilizes this knowledge to conduct thorough Front and Back of House Tours.Acts as a liaison between guests and all other Property Departments.Works closely with Corporate Investigations, Guest Claims and Security to ensure the overall safety of our patrons.  Resolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with outside Departments.Ensure all guests interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn | Encore Las Vegas ambiance while promoting hotel facilities and services.Act as the management representative for the resort during escalated guest and Security issues.Coordinates and communicates with Engineering, Housekeeping, Security , and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and/or concerns.Review and follow-up on incident logs and Security Reports.Assists Lost and Found with escalated incidents and provides support to Front Office management after hours.Actively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guests.Accurately completing checklists and reports associated with specific shifts and pass down appropriate information.Support hotel rate integrity and availability.Conducts inspections of all applicable Public Areas.Reviews WE Listen, Social Media, and other guest feedback on a regular basis, responds to guest correspondence, and resolves challenges in a timely manner.Conduct Department training to develop managers in other Front Office DepartmentsManages compensation by consistently logging issued compensation in HotSOS.Responsible for thorough completion of special projects/assignments provided by Senior Management.