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- Excellent written and verbal communication skills.
- Excellent Desktop support and troubleshooting skills on Windows 7, Windows 8, and Windows 10 operating systems.
- Install selected software and hardware products for new employees for remote work.
- Prepares and deploys desktop, printer, and laptop systems for new and existing staff.
- Manages technology to include, workstations, servers, software, peripheral devices, phone systems, printers.
- Assist in the architecture, implementation, and maintenance of the organization’s desktop infrastructure environments including image creation, installation, upgrades, high-level troubleshooting, patching, and software deployment.
- Develop and document architectural design for endpoint hardware (both physical and virtual) as well as operating systems configurations and management capabilities.
- Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline.
- Conduct Windows Readiness and Compatibility Assessment of hardware, software, and infrastructure environment.
- Support application packaging, deployments, documentation, and release control in an Enterprise environment.Write documentation, installation procedures, checklists, troubleshooting tips, and topology diagrams.
- Develop Windows Base Images, crafting the operating system and GPO settings so that they integrate with all enterprise
- Create and maintain custom task sequences and other custom code for image management.
- Provide desktop management automation through scripting to deliver consistent and predictable services.
- Work within the change management process to coordinate the release of new software packages.
- Open and follow-up on critical incidents with the hardware vendors in the event of a problem relating to a supported hardware platform.
- Conduct QA testing of images before they are pushed to production.
- Provide 3rd level support to the Help Desk and field support teams via the resolution of escalated application, operating system, deployment, and hardware issues.
- Participate in multiple projects in a fast-paced environment.
- Develop processes to increase efficiency and automate regular maintenance of support actions.
- Deploy software for service packs or emergency security patches.
- Perform other duties as assigned to support the efficient operation of the department.
- Manage various IT tools including AV, O365, Zoom, Teams, Cisco WebEx, JIRA Service Desk, Jira, Confluence, ownCloud, Virus Scan, Adobe, Sophos, Microsoft, Dropbox, Mobile devices, etc.
- Define and implement inventory, asset management, and tracking process.
- The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Bachelor’s Degree (in Computer Science or related field) or equivalent.
- Minimum of four (4) years of related experience, including at least 5 years specializing in Windows desktop, and Microsoft technologies.
- Minimum of three (3) years of experience with OS imaging, maintenance, and deployment.An equivalent combination of education and experience may be accepted instead of an educational requirement.
- Extensive knowledge of the ManageEngine Desktop Central, Active Directory, Group Policy, and Microsoft System Center suite of products (SCCM).
- Experience with Virtual Desktop Infrastructure.
- Knowledge of Active Directory Forest/Domain design/deployment.
- Extensive understanding of networking (LAN, WAN, VPN), DNS & DHCP, ADFS, and PKI and protocols (TCP/IP).
- Experience in working with formal, enterprise-grade Patch Management and Change Control Systems.
- Strong experience with systems analysis and functional design.
- Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
- Ability to effectively communicate with technical professionals, and a basic understanding of system architecture and software architecture.
- Ability to research and recommend innovatively, and where possible automated approaches for system administration tasks.
- Ability to contribute to and maintain system standards.
- Familiar with endpoint encryption solutions like Bitlocker.
- Ability to support other mobile devices like smartphones and tablets.
- Knowledge of O365, Azure AD, and other cloud technologies.
- Good to have the following certificates
- MCSE Certification
- Microsoft System Center Configuration Manager (SCCM)
- Microsoft Certified Professional (MCP)
- CompTIA A+
- HDI-Desktop Support Technician
- Experience with supporting Windows Server 2016 and 2019
- Experience with supporting SQL Server 2017 and 2019
- Experience with configuring and updating network equipment
- Experience with configuring server equipment like DELL, HP, SuperMicro, etc…
- VMware
- Windows Server
- Exchange Server
- Cisco IOS
- SonicWall
- ID: #21995196
- State: Nevada Las vegas 89101 Las vegas USA
- City: Las vegas
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-01
- Deadline: 2021-12-27
- Category: Systems/networking