The Captain - Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. The Captain - Food Server will provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.JOB DESCRIPTIONGreeting guests in a positive, friendly manner and acknowledge all celebrations, anniversaries, birthdays, and other special notes listed in the details of the guest’s reservationWorking knowledge of the characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine listWorking knowledge of designated glassware, ingredients, preparation method, and garnishes of each drinkConsistently follow sequence of service utilizing all proper procedures standardized by the room managementResponsible for taking food/beverage orders and carrying out wine/beverage service.Responsible for performing table maintenance by checking on the guest throughout service.Completing opening and closing side workMaintaining health code standardsMaintain table cleanliness utilizing a silent service approachHandling guest checks and other related financial transactions (itemize bills correctly and efficiently secure payment)Bid farewell to guests, using guest’s name when known, and encourage them to return.Maintain a level of professionalismAnticipate the guests’ needs and respond appropriately with a sense of urgency.Work as a team, assisting all guests’ and employees’ needs and inquiriesPerform all other job-related duties as requestedBe familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accuratelyMaintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floorMaintain complete knowledge of designated glassware and garnishes for each drink.Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficienciesInput all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications