Commercial Collections Specialist job vacancy

Vacancy expired!

Unit DescriptionSodexo is currently searching for a Commercial Collection Specialist to join our Centralized Credit & Collections team which supports Sodexo's North American business segments providing oversight and management of Sodexo North America's $8B+ AR Turnover and 10,000+ unique clients.We prefer candidates that are located near our Financial Shared Services Center in Buffalo, NY where you would be working a hybrid work schedule. Strong candidates who are not local to our Financial Service Center will be considered to work remotely from a home office.The Commercial Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction. Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities. The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner.The successful candidate will:Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.

Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and work to resolve delinquency.

Investigate and resolve client queries, discrepancies and disputes.

Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions.

Establish “Promises to Pay” and provide timely follow-up on payment commitments.

Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized

Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders

Request write-offs, reapplications and refunds appropriately

Escalate large collection issues appropriately

Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness

Provide backup support to teammates as needed.

Is this opportunity right for you? We are looking for candidates who are/have:Associates degree or equivalent experience in Accounts Receivables/Collections

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts.Click here for more information aboutSodexo’s Benefits (https://bit.ly/2EVNezw) .Not the job for you?At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.Continue your search today (http://bit.ly/SdxJobs) .Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Salary Range: $50,000-$57,000Position SummaryThe Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction. Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities. The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner. This role is located at our Financial Service Center in Williamsville, NY. Strong candidates who are not local to our Financial Service Center will be considered to work virtually from a home office.Primary Duties include:Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.