Customer Service and Support Associate

We are currently accepting applications for our June 2023 training classes.  This is a remote position with seasonal and full-time openings.  All of the equipment you need to do the job will be provided to you. Compensation starts at $15 per hour.  Customer Support / Customer Service / Customer Loyalty / Logistics & Order Information; this role is all of those jobs in one.  You are able to assist with all types of customer support and policy-related inquiries while providing class-leading service for the companies under the Comoto Family of Brands: RevZilla, Cycle Gear, J&P Cycles and REVER.  You will be an expert in policy and procedures, including, but not limited to: Order Placement & Processing, Shipping & Logistics, Returns & Refunds, Customer Loyalty Programs, International Orders, Gift Certificates, Price Matches, and Website Navigation. Our next Customer Service and Support Associate will:Handle all ranges of levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with POLISH.Work with our logistics, techs, suppliers, and order management teams, as well as other staff, on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all aboutContinually learn about a combination of some of the following: Customer Policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.Be an excellent, polished communicator both verbally and through writing. Help customers all day, every day.