Customer Service Representative

Commercial print operation looking for a qualified, detail oriented customer service representative.

Bilingual a MUST

Responsibilities:

Managing incoming calls and customer service inquiries

Generating estimates that develop into sales orders

Identifying and assessing customers’ needs to achieve satisfaction

Updating worksheets

Creating quality control folders for production

Customer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Manage large amounts of incoming calls

Generate sales estimates

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Constant update of production software

Act as a liaison between departments to push projects through production

Requirements

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with Quickbooks preferred

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High attention to detail

Job Type: Full-time

Pay: $13.00 - $15.00 per hour DOE

Schedule:

8 Hour Shift

Experience:

Customer Service: 1 year (Required)

Work authorization: United States (Required)

Work Location: One location

Work environment: Front desk

Communication method(s) used: Email & Phone

This Job Is Ideal for Someone Who Is:Dependable more reliable than spontaneous

Detail-oriented would rather focus on the details of work than the bigger picture

Autonomous/Independent enjoys working with little direction

Graphic Design or Print Shop experience preferred