Experienced Customer Service Associate - Ride Share Industry

Call Liza with any questions regarding this role, note that we will be using and submitting pre-recorded video recordings to interview.

Call Liza at 281-612-1870

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We are looking for an experienced customer service representative to join our team in our Las Vegas office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Expected Pay: $25.00 an hour

Available Shifts:

Candidates should have flexibility with shift preference.

Fri - Tue: 9:30AM - 6:00PM

Sun - Thu: 9:30AM - 6:00PM

Wed - Sun: 5:30PM - 2:00AM

Tues - Sat: 5:30PM - 2:00AM

Responsibilities:

Provide live rider support before, during and after their ride experiencethrough a variety of support channels.

Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.

Become a knowledge expert on tools related to Rider Operationsand utilize these tools to resolve customer interactions.

Assist with testing and data collection.

Uphold a safety-centric, inclusive, and open-communication culture.

Requirements

2+ years of experience in customer service, retail, or another customer-facing role, involving both phone and written (e.g. email/chat) support

Committed to providing a white-glove customer experience

Proven ability to successfully de-escalate customer issues and problem-solve in real-time

Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs

Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments

Positive attitude, proactive/growth mindset and resourcefulness

Willingness to work flexible shift hours

Preferred Skills:

Experience in high-stress situations, including knowledge of de-escalation techniques

Proficiency in various customer support and collaboration tools

Basic QA testing experience

Benefits:

Pre-tax commuter benefits

Employer (Agency) Subsidized healthcare benefits

Flexible Spending Account for healthcare-related costs

The agency covers all costs for short- and long-term disability and life insurance

401k package