Fulfillment Center General Manager

The Fulfillment Center General Manager (GM) is responsible for overseeing all aspects of daily operations within the fulfillment center, ensuring the safe, efficient, and cost-effective execution of inbound and outbound functions. This role leads a team of managers and supervisors and is accountable for achieving performance targets related to safety, quality, productivity, staffing, and customer service.The GM will implement and enforce company policies and procedures, develop strategic labor and production plans, monitor key performance indicators (KPIs), and drive continuous improvement initiatives. The role requires strong leadership, operational expertise, and the ability to foster a high-performance culture aligned with the organization’s mission and values. This position reports directly to the Vice President of Fulfillment and serves as a key liaison between corporate leadership and fulfillment center operations. Our Next GM Will:Promote a Safety-First work environment in all we do:Protecting people from harm is the most critical priority before anything else, like speed, convenience, profit, or even completing a task. Always remind the team to consider safety before taking action.Build a Culture That Fuels PassionMotivate and support the Fulfillment Center to build strong bench strength, create succession plans, and foster a high-morale, high-performance culture.Lead & Develop LeadersInspire and grow your team of managers, coaching them to aim for the Podium in every aspect of daily operations.Build a Culture That Fuels PassionMotivate and support the Fulfillment Center to build strong bench strength, create succession plans, and foster a high-morale, high-performance culture.Keep It RealDrive transparent communication through weekly team meetings, 1:1s, and all-hands sessions. Be honest, clear, and present.Own the MetricsTake full accountability for meeting and exceeding KPIs, including accuracy, on-time performance, and productivity. Provide real-time feedback with a team-first approach.Staff Strategically, Ride SmoothlyBuild innovative staffing plans that flex with daily, weekly, and seasonal demand. Take risks, but wear a helmet.Data-Driven Decision MakingDevelop, track, and analyze reporting on units per hour, cost per unit, and individual and departmental productivity. Use the numbers to fuel performance.Optimize Labor with PrecisionAdjust staffing levels in real time to stay within Annual Operating Plan targets and pivot to frequently changing business needs.Be in the TrenchesProvide daily hands-on oversight of the fulfillment team, including training, coaching, mentoring, planning and scheduling, and conducting meaningful fact-driven performance reviews.Outbound ExcellenceLead all aspects of outbound fulfillment. Ensure customer orders are picked, packed, and shipped efficiently, precisely, and with pride, consistently exceeding expectations.Inbound Efficiency:Manage inbound operations to ensure product is received, processed, and put away quickly, maintaining less than a one-week backlog.Flex Like a Pro:Build a strong relationship with our flexible workforce provider to ensure peak coverage and long-term support.People First, Always:Collaborate with managers on all labor, including safety, operational security, employee relations, planning and scheduling, training, and more.Budget Boss:Manage and monitor all aspects of your building budget, working closely with the Vice President of Distribution to ensure every dollar supports the mission and optimizes 4-wall costs.