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ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide leadership for vendor and client project initiatives, serving as the internal and
- external project owner, and main point of contract, throughout all phases of the project.
- Develop and manage vendor/client launch plans; create clear, attainable program objectives.
- Communicate effectively on a day-to-day basis with vendor/clients, partner with clients during the lifecycle of the onboarding program or project.
- Utilize project management tools, methodologies, and best practices.
- Manage the project timeline and ensure all team members keep detailed tracking of all project hours; manage project roles, identify resource requirements, manage project resources, define project deliverables and act as a liaison between internal stakeholders and vendor/clients.
- Work closely with vendor/clients and sales, systems engineering, services consultants, product development and other member of cross-functional teams to manage project scope and create vendor/client-centric workflows and processes that maximize vendor/clien outcomes.
- Review project deliverables prior to vendor/client review, assess and provide improv recommendations where required; proactively manage vendor/client expectations.
- Assist in preparing and delivering clear and concise activity/progress reports to vendor/clients, stakeholders, and senior leadership; clearly communicate and manage risks.
- Prepare and deliver presentations to clients and management.
- Manage the project closing process, conduct post implementation reviews with vendor/clients, lessons learned reviews with internal teams and work with senior leadership team to implement improvement areas.
- Attend and present information at pre-sales meetings with vendor/clients.
- Participate in vendor/client needs assessment reviews, create scoping briefs for Executive Team and present scope, pricing and delivery quotes to internal team and client.
- Partner with Sales Executive/Account Managers to support communication of new services and opportunities to clients to drive additional revenue.
- Manage multiple projects at any given time while adhering to established deadlines and exceeding vendor/client expectations.
- Provide online support and session facilitation for online Virtual Events hosted on the platform, as needed.
- Bachelor’s degree or its equivalent work experience
- 5+ years of experience in project management within the payment and/or gaming industries
- Must be able to be licensed with the Nevada Gaming Control Board and other gaming jurisdictions.
- Must be able to travel.
- Current PMP Certificate, or similar accreditations preferred.
- Experience in change management and issue management.
- Must have excellent communication, written and oral skills.