Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I in the non-profit industry based in Nixon, Nevada. This role involves providing critical first-line technical support and managing various IT issues with a focus on efficient problem-solving and customer service. Responsibilities: Offer technical support for both in-office and remote/home systems. Manage and troubleshoot VMWare environments effectively. Provide support for Windows and Linux servers. Assist with Active Directory (AD) management. Support network setup and configuration tasks. Address and resolve technical issues promptly and accurately. Handle the management of customer inquiries and issues. Offer expertise in Office 365 (O365) for end-user support. Adapt to changing technical challenges and take on multiple roles. Maintain accurate customer credit records. Requirements Experience in a Help Desk Analyst role or similar within the Non-Profit sector. Proficiency with Active Directory, VMware, and MS Office 365 is essential. Strong problem-solving skills and the ability to think on your feet. Excellent verbal and written communication skills. Ability to handle multiple tasks concurrently and prioritize workload. Proven experience in providing exceptional customer service. Demonstrated ability to work both independently and as part of a team. Strong knowledge of computer systems, hardware and software. Ability to troubleshoot and diagnose technical issues effectively and efficiently. Relevant degree or certification in Information Technology, Computer Science or related field is desirable. Availability to work in shifts if required. Ability to maintain confidentiality and adhere to data protection regulations. Commitment to continuous learning and professional development. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time