Helpdesk Support I

01 Jun 2024

Vacancy expired!

An IT Support Specialist with Comoto will oversee computer systems and offer support to our system’s users. On-site in our North Las Vegas Fulfillment Center, you will support both our fulfillment team members and general daily technical operations while also supporting our greater team in providing occasional remote ticket support to our additional distribution centers across the country (located in Louisville, KY and Lawnside, NJ). As a member of our larger Comoto IT team, you will support team members who are currently in our buildings on a day-to-day basis as well as assist external staff who are currently working remotely and are accessing our systems via the internet.As an IT Support Specialist, you will offer technical assistance to users in many forms. This may be with hardware, such as desktop computers, printers, scanners, or handheld devices or it may be with software programs. You will generally track all instances of support by using ticket-tracking software. You will update the status of each ticket as you assist each user with their issues. Your assistance may be conducted in-person or over the phone, strong communication skills with the ability to troubleshoot and walk team members through solutions will be paramount to your success.At its core, our IT Support Specialist will keep our fast-paced team fully operational through all technological channels by utilizing our ticketing system to troubleshoot problems and fixing/repairing/replacing non-functioning hardware and software.Our IT Support Specialist Will:Provide technical support to our Distribution Centers, Stores, and other Comoto facilitiesManage office LANs, WiFi, and video conferencing systemsPerform on-boarding/off-boarding activities for new hires, this will include maintaining & provisioning new employee hardware and software, and re-provisioning as needed to ensure new hires always have what they needProvide comprehensive and timely IT support to all employees; local and remote. You will also provide support on all projects including internal events, external events, and office moves.Support upgrades to core networking (e.g. Inter-site connectivity, MPLS/VPN config), as requiredExercise security best-practices

  • ID: #50033017
  • State: Nevada Northlasvegas 89030 Northlasvegas USA
  • City: Northlasvegas
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-06-01
  • Deadline: 2023-07-31
  • Category: Et cetera