Lucky's Assistant Manager-RENO

CityReno StateNV ShiftVaries Type of ShiftFull Time DepartmentFood & Beverage Lucky's Assistant Manager-RENO Golden Gaming (Northern NV) Description:Summary:Responsible for assisting with the overall operation of the Tavern, including service, staffing, and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.Essential Functions and Responsibilities:

Oversee the operation of the tavern in the absence of the General Manager/Tavern Manager

Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observes and evaluates team members and work procedures to ensure quality standards and service

Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked

Perform all administrative duties of the tavern including payroll, scheduling, PTO, etc.

Handle and inform Regional Operations Manager or Vice-President of Operations of any unusual incidents and/or events involving guests or team members

Assign stations and side work to all staff

Assist in administering disciplinary action

Maintain a working knowledge of operational procedures of the positions under supervision, both front and back of house

Present a professional manner at all times

Prepare and serve all drinks to proper specifications and ensures service staff does also

Handle guest complaints

Follow proper cash control procedures. Correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained in the procedures

Maintain extensive knowledge of and ensures service staff is well trained in the following:

Liquor laws and regulations concerning service of alcoholic beverages including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by Company.

Knowledge of Golden Entertainment Internal Control Procedures and NRS Regulation 6-A relating to all currency transactions

Southern Nevada Health District standards

Complete and oversee set-up and cleaning of the bar area. Check the coolers to ensure proper operation, ordering, stocking bar supplies, cleaning and checking the CO2 tanks and changing beer kegs. Also included is the washing of all bar dishware and adhering to side work lists

Makes change for slot players

Provide prompt, courteous service to guests at the bar. Responsible to maintain a friendly, happy and pleasant atmosphere at the bar

Maintain all company and health department sanitation requirements and a safe working environment

Maintain overall product knowledge of all menu items, including food and drink

Enforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within policy guidelines

Adhere to all company directives and policies and ensures staff follows the same

Provide outstanding customer service in a timely manner to both guests and fellow team members

Perform other duties as assigned

Requirements:Qualifications

Two to five years restaurant/gaming and supervisory experience

Knowledge of POS operations

Have a positive attitude with the ability to motivate team members, a strong work ethic and the ability to work independently

Ability to effectively communicate in one-on-one, small group, and large group settings

Able to effectively present information to top management and public groups

Ability to apply common sense reasoning to variety of situations

Able to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents

Ability to write effective letters, memos, speeches, and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business community

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference

Intermediate computer skills

At least 21 years of age

High school diploma or equivalent

Ability to functionally communicate occupational-based English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Gaming

Non-Gaming

Health

Alcohol Awareness

Physical Requirements

Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head

Occasionally bend, reach, twist, climb, squat, kneel, and sit

Constantly standing and walking

Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky and noisy

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Return to Search (AppJobSearch1.jsp)