Member Services (Customer Support Representative)

Position: Member Services (Customer Support Representative) (Email & Messaging-Based)

Location: Remote (Must be based in the U.S.)

Schedule: Part-time | Monday–Friday | 20 hours/week

Hours: 2pm - 6pm pst

Compensation: $16.50 per hour

Are you a natural helper with excellent written communication skills and a passion for supporting others? We’re looking for compassionate, detail-oriented, and self-motivated Customer Support Representatives to join our boutique matchmaking team and serve as the behind-the-scenes hero of our brand.

In this role, you’ll engage with members of our exclusive dating network through email, text, and chat to answer questions, provide guidance, troubleshoot issues, and help ensure every client feels seen, supported, and confident in their matchmaking journey.

This is a great opportunity for someone who takes pride in creating thoughtful, professional, and personable written communication—no phone work required!

What You’ll Be Doing:

Respond to client inquiries via instagram, email, text, and chat with professionalism, empathy, and accuracy.

Assist members with onboarding, account setup, and navigating their matchmaking experience.

Troubleshoot issues and resolve concerns promptly or escalate to the appropriate team member when needed.

Keep clear, organized, and accurate documentation of all conversations and updates in our internal systems.

Collaborate closely with matchmaking and coordination teams to ensure a seamless client experience.

What We’re Looking For:

Excellent written communication skills—you’re clear, friendly, and know how to convey warmth and professionalism through text.

Strong attention to detail and the ability to manage multiple conversations and tasks at once.

A compassionate, calm, and solutions-oriented mindset—you genuinely care about people and want to help.

Reliable, proactive, and comfortable working independently in a remote setting.

Previous experience in customer service, email/chat-based support, hospitality, or administrative roles is a plus, but not required.

Perks:

100% remote work-from-home flexibility

Training and ongoing support

Opportunity for growth into operations, matchmaking, or client success roles

Be part of a mission-driven, inclusive, and supportive team

HOW TO APPLY:

Please email us the following:

Your full name

Your personal email address

Your phone number

Your resume (PDF preferred)

Your Instagram handle (optional)

Linkedin

In your email, include a brief paragraph (3–5 sentences) about why this role excites you and what makes you a great fit—we want to get a feel for your personality and communication style!

We can’t wait to hear from you and hope you’ll be part of our growing team!