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- Analyzes, modifies, tests, supports, and maintains software in an assigned set of environments
- Responsible for understanding the business, business objectives, and current business challenges within the supported area
- Assists in troubleshooting application issues and working with the team to resolve and make changes in a timely manner
- Works directly with vendor and internal resources on vendor applications to support business applications
- Bachelor's degree in related system and/or business-related field of study (or equivalent work experience) plus 1 year system support experience or equivalent work experience in a related area to include working with vendors
- Experience supporting an Office 365 environment
- PowerShell experience strongly preferred
- Strong communication and problem-solving skills
- Ability to multitask and adapt to changes in assignments
- Ability to adapt quickly to new technology and business requirements
- Ability to work independently or as part of a team
- Effective presentation, verbal, and written communications skills
- Strong analytical skills and sound decision-making abilities
- Strong customer relations skills (with all levels of internal and external customers)
- Ability to support an application and have a detailed understanding of it