Office/Records Clerk

Job Description:Provides support and various tasks related to the patient record system including customer assistance.Job EssentialsMay assist in any capacity to support the department in the coordination of patient care.

Greets customers, answers telephone calls, takes messages and forwards calls in a courteous and efficient manner.

Distributes and explains paperwork or forms to customers. Collects paperwork or forms from customers ensuring it is complete.

Collects, copies or processes items from customers such as forms, insurance cards or payments.

Ensures customers requests are triaged and handled appropriately and timely.

Responds to requests for information and appropriately processes information per policy.

Professionally handles difficult situations with customers and gets appropriate support when needed.

Provides clerical support. May assist with the following including but not limited to: sorting and distributing mail, typing, data entry, scheduling appointments, scheduling meetings, order and stocking of maintaining supplies, assembly of files/charts, and scanning.

Frequently checks phone messages and emails to address workflow requests efficiently.

Maintains a professional image in communication and work space.

Minimum QualificationsDemonstrated ability to perform multiple tasks with accuracy and in a timely manner.and -

Demonstrated effective verbal and written communication skills.or -

Demonstrated focus on positive customer service.Preferred QualificationsOne year experience in a clerical capacity.and -

One year in a customer focused setting.and -

Experience working in a healthcare setting.Physical Requirements:Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.and -

Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.and -

See and read computer monitors and documents.and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.Location:Nevada Central OfficeWork City:Las VegasWork State:NevadaScheduled Weekly Hours:40Equal Opportunity EmployerIntermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.Thanks for your interest in continuing your career with our team!