Order Management Specialist

19 May 2024

Vacancy expired!

This position is responsible for ensuring the order-to-cash process is executed smoothly. Accounting for errors that prevent accurate and timely billing and resolving them using approved SLA's. Communicate effectively with customer experience, operations and billing teams.Monitor, review, and manage open orders daily from the escalated open orders report and serve as first point of contact for order escalation in the facility.Take ownership of aged delayed billing cases and escalated open orders, initiating investigations into delays.Investigate each escalated open order and respond promptly  Scanning paperwork.  Completion or addition of line items on order.  Resolving weight and quantity discrepancies between documentation and order lines. Closing final manifest.Daily review of orders errors with facility managers, which prevented the move into a billable status.Develop and execute action plans to resolve the identified delays & errors.Monitor and resolve delayed billing cases from the billing delays report daily including:Communicating with Customer Experience to resolve “Do Not Bill” comments.Closing final manifests.Accurately completing or confirming transportation order lines.Communicating with Customer Experience (or 3rd party) to expedite receipts and upload 3rd party invoices and manifests.Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders.Facilitate communication between Customer Experience and Operations to complete and close Manifest Discrepancy Cases.Resolve weight and quantity discrepancies between documentation and order lines.Identify continuous improvement ideas and work with BPI team to improve OTC process.Track delays and systematically address root causes.Escalate SLA and process non-compliance, report weekly to operations manager on individual facility performance and suggest remedial action (e.g., training, management escalations) as neededLead daily stand-up meetings with operations manager and relevant staff including customer experience, operations and finance on unresolved issues.Execute continuous improvement activities at locations to improve OTC processCollaborate cross-functionally with customer experience and operations team to facilitate timely invoicing.Use data and analytics to understand and resolve account errorsResponsible for performing to days to invoice standard established for the TSDF. This person will be accountable, and empowered, to perform to invoicing standards.Perform related work and additional duties as requested/assigned by supervisor.

  • ID: #49966857
  • State: Nevada Fernley 89408 Fernley USA
  • City: Fernley
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-19
  • Deadline: 2023-07-18
  • Category: Et cetera