Remote Bilingual Spanish and English Customer Service Rep

Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Pay: $20 per hour

Location: Remote (Work from Home)

About the Role

We are seeking a Bilingual Customer Service Representative to join our team. The ideal candidate will provide excellent customer service and support to clients in both English and [insert second language, e.g., Spanish]. This position involves answering inbound calls, sending enrollment information, and managing invoicing tasks.

Key Responsibilities

Answer and respond to inbound phone calls and emails in a professional and friendly manner.

Communicate effectively in both English and [second language].

Provide accurate information regarding enrollment, billing, and company services.

Send and track enrollment forms and client information.

Prepare, issue, and follow up on client invoices.

Maintain accurate client records and update systems as needed.

Collaborate with other team members to ensure excellent customer experience.

Handle confidential information with professionalism and discretion.

Qualifications

Bilingual in English and [second language] (spoken and written) required.

Previous customer service experience preferred.

Strong communication and organizational skills.

Comfortable working remotely and independently.

Proficiency with email, Microsoft Office (Word, Excel), and basic CRM or billing systems.

Reliable internet connection and quiet workspace.

Compensation and Benefits

$20 per hour

Full-time, Monday through Friday schedule

Remote work flexibility

Opportunity for growth and advancement