The Business Services Representative is responsible for delivering exceptional service to resort guests, convention attendees, and visitors by supporting a wide range of business, shipping, printing, and package-handling needs. This role serves as an ambassador of Wynn's Forbes Five-Star service standards, ensuring all guest interactions are handled with professionalism, efficiency, and attention to detail. The Business Services Representative supports the daily operations of the Business Services Center and Package Room while maintaining a welcoming environment and providing timely solutions to guest and business-related requests.Essential Job ResponsibilitiesSupport the daily operations of the Business Services Center and Package Room, ensuring efficient and accurate service delivery.Assist guests with business support services, including printing, copying, scanning, faxing, shipping, receiving, packaging, and mail handling.Process incoming and outgoing packages and shipments while maintaining accurate records and tracking documentation.Operate business center equipment, including computers, printers, copiers, scanners, and other office technology.Provide knowledgeable assistance regarding shipping options, delivery timelines, business services, and resort amenities.Maintain inventory of office and shipping supplies and notify management of replenishment needs.Ensure all work areas, equipment, and storage locations remain organized, secure, and presentable.Resolve guest concerns and service requests promptly while exercising sound judgment and professionalism.Maintain Forbes Five-Star and AAA Five-Diamond service standards in all guest interactions.Comply with all departmental policies, safety procedures, and company standards.Perform additional duties as assigned by management.