A Special Operations Guard is responsible for deterring, detecting, and responding to potential or active threats directed at Wynn guests, employee, and property. While on duty, it is expected that a Special Operations Guard operate with a high level of professionalism, vigilance, and display proper discernment during all interactions, all while providing exceptional customer service.Essential DutiesConduct a visual inspection of every patron(s) and item(s) entering their vicinity for potential threats.Greet all guests and employees in a courteous and professional manner. Must be familiar with the entirety of the property to answer questions when needed.Facilitate guest requests in accordance with their assigned duties.Conduct quarterly proficiency and development training to include quarterly firearm
qualification, tactics training as well as monthly sustainment training.Investigate and respond to any significant incidents or incidents requested by the Security Communications Center (SCC) and SOG shift management.Take charge and actively mitigate incidents involving weapons or suspects known to illicit physically aggressive behavior.Relay all operational changes during incidents to the Security Communications Center and request additional resources when needed.Document all incidents, in accordance with, the security department guidelines, to include voluntary statements and department specific incident/reporting requirements.Facilitate the process of documenting and storing prohibited items.Interact with all individuals on Wynn property suspected to be in possession of prohibited items to determine whether they are in possession of these items.Advise patrons of the Wynn policies and appropriate solutions for their specific situation.Conduct searches of individuals who’ve been detained by any member of the security team.Conduct visual and physical inspections of guests’ property that are perceived to be concealing prohibited items.Perform escorts for armed patrons, outside contractors, VIPs, vendors, and law enforcement personnel as necessary.Responsible for performing executive protection services, including risk assessment, threat analysis, to ensure the safety of high-profile individuals.Become versed in use of force application, as dictated by the company’s Use of Force policy.SOGs must effectively manage use of force incidents; limiting liability, minimize business disruption, and preventing guest and employee injuries.Detain any individual (s) suspected of committing a crime on Wynn property.Responsible for maintaining the Wynn standards of exceptional service to patrons and
employees.Will adhere to all Forbes Five Star standards in order to maintain the integrity of the
Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to patrons.Work to resolve any issue that arises from either patrons or employees.Will promote a positive guest experience at all times.Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws.Perform crowd control and scene management.Control security incident scenes for safety and to protect the dignity of both patrons and employees.Provide medical assistance (to include, but not limited to First Aid, CPR and AED application) to any employee or guest in accordance with their medical training until official medical units arrive and take control of the situation.Perform ID checks to confirm compliance with state laws and Wynn policies.Communicate via radio in a clear and concise manner using clear language and radio codes.Attend required training classes and incorporates knowledge gained into daily work practices.Look for opportunities to assist peers, patrons, other departments or leaders at all times.Maintain knowledge of gaming, state and city laws.Other duties as assigned by management.