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For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.Receives direction from Managerial Team. Gives direction to clinical support staff members of designated Primary Care Teams. Provides leadership and promotes collaboration with internal and external team members. Works cooperatively with primary care team(s) and support staff to provide direct patient care. Provides clinical expertise and mentoring for clinical staff. Supports the overall vision of patient center medical home by achieving a positive balance of healthcare quality, cost outcomes and patient satisfaction within specific teams. Accountable for the patient experience throughout the health care system. Ensures appropriate standards of care are implemented and in compliance with all state and federal regulations, standards of practice, corporate policies and procedures.Primary Responsibilities:
Foster a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization
Provide direct patient care with exemplary customer service to internal and external customers. Duties included but not limited to rooming patients, screening patients; visit closure, patient ancillary visits (injection, wound care, blood pressure check); patient education; schedule follow up in the office or by telephone with patients for medical management of health condition
Assist with the coordination of patient care under the guidance of the primary care provider (lab testing, wound care, respiratory treatment, urgent or emergent referral, medication administration, patient form completion), act as liaison/facilitator in person or by telephone for health plan, case management activities, home health, shared medical appointments and disease management within scope of practice
Responsible for documentation of patient care in electronic medical record, including but not limited to office visit, vital signs, medication refills/updates, treatments, ancillary visits, patient communication (phone conversations, letters), referrals (new/updates/renewals) and patient tasking
Monitor back-office patient flow in collaboration with site management (RN, Team Leader or Provider). Communicate daily task assignments, staffing changes or shift in work requirements to help the team(s) complete work accurately and on time
Meet and follow applicable regulations and guidelines, to include assisting in the capture of data related to department quality measures, affordability measures, policies and procedures, state and federal regulations, and/or standards of care (e.g., Facility Quality Assurance, Huddle, Standard Work, Monthly Audits, Visit Closure Audits, Quarterly Back Office Audits, etc.)
Maintain, facilitate and promote primary care department protocols, processes, policies and standards to include but not limited to the following: Standard Rooming, visit close, exam room cleaning, 5S process, daily huddles, new and existing patient management, medication refills, pathology specimens, radiology procedures, and other specialty-specific protocols as signed by department head or designee
Maintain expert proficiency in computer-based health systems including but not limited to Automated Referrals, Touchworks and Allscripts Practice Management
Other duties as assigned (e.g., supply/medication management, ancillary appointments, outstanding referral management, patient de-escalation, patient complaints, daily duties, emergency equipment management and general patient/provider tasking)
Provides daily guidance, mentoring and development to clinic staff under guidance of RN supervision
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School diploma or equivalent
Active NV LPN license in good standing
5+ years of LPN experience
Preferred Qualifications:
Current state lab license, or ability to obtain within 30 days of hire
Current BLS, or ability to obtain within 30 days of hire
Proven charge, lead experience
Ambulatory experience
Adult medicine experience
Ability to multitask and lead others in a busy environment
Proven knowledge of complex LPN tasks. Able to navigate patient through the medical system to meet their needs. Demonstrated knowledge of (or ability to learn and apply) job functions
Demonstrated communication skills, excellent phone etiquette and customer service skills
Proven solid computer skills including familiarity with Microsoft Windows-based applications and organization skills
Working Conditions/Requirements: Normal clinic environment. Ability to pass respirator fit test and wear protective mask as deemed by OptumCare NV in the course of work at the clinic. Moderate to heavy phone and computer use. May float to other Southwest Medical (SMA) or Optum locations.Nevada Residents Only: The hourly range for this role is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Full-time