The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.Core Job Duties & ResponsibilitiesResponsible for coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.Responsible for assisting end users, either directly or remotely while working within IT Operations.Provide first-line technical support for desktop, laptop, mobile devices, printers, and peripheral equipment across the enterprise.Troubleshoot and resolve hardware, software, operating system, and application-related issues with minimal supervision while maintaining excellent customer service standards.Install, configure, and support enterprise business applications including Microsoft 365, Adobe Acrobat, Oracle software, hospitality-specific solutions, and gaming applications.Document technical issues, resolutions, and workarounds in the IT ticketing system to maintain accurate records and contribute to the knowledge base.Collaborate with IT team members and other departments to identify trends, implement solutions, and improve overall IT service delivery.Maintain compliance with company security policies, data protection standards, and Nevada Gaming Registration requirements.Assist with hardware inventory management, asset tracking, and equipment lifecycle maintenance.Provide user training and knowledge transfer to promote self-service capabilities and reduce support ticket volume.