The IT End User Services (EUS) Tech III is a qualified Computer Technician who will install, maintain and repair hardware and software. The IT Computer technician must be well-versed in computer systems and some network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality computer systems and ensure that all issues are resolved. Ideally the technician will assist management with the daily workflow and execution of priority and special event tickets.Essential Job Duties & ResponsibilitiesAssist management by leading and supporting the team during your shift to resolve a wide variety of issues with varying levels of complexityServe as an escalation point for IT EUS team issues and requestsOffer timely technical support and teach users how to utilize computers correctly.Responsible for coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues; while ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Providing support to users and being the first point of contact for error reporting.Managing technical documentation.Ability to manage service requests and incidents within ITSM solution.Ensure that required licensing is maintained & updated.Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.Assist in creating knowledgebase articles, checklists, FAQs and End User training.Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues.Serve as an escalation point for provisioning related issues and requestsOther duties as assigned.