VP - IT Operations

VP - IT Operations What Are They Looking For It was stressed on the intake call someone who is 100% cloud driven will not work in this role. We need an established leader, with security and regulation top of mind and control of operations.

• Must have an infrastructure background - it is not just operations
• Must get NV Gaming board license
• Experienced, tenure - no job hopping
  • They would like someone who has been a successful VP in their past
  • someone at a Sr Level, that has been a VP and worked with large companies, teams, and budgets
• They are very ok with taking a VP from another hotel (but they someone what know all the folks.)
• We need someone who can come in and foster a new team
• Has ability to be a self-starter, we need someone to come in and take ownership of the department
• Operational implementation
• Security background would be a plus
  • Info sec is very important in the right person bc of how regulated Venetian is
  • Someone who has worked in a highly regulated industry bc this will lend an appreciation to the cyber security side and allow they to work together and not clash to ensure there is a security focus
  • There is an entire cyber department and Sean and Dan have a heavy background in this but the candidate needs to be open to working heavily

• Someone to train
• Someone who leads by fear, this culture is open collaborative
• Challenges with the most recent VP of IT Operations
  • The person who was most recently in this role came from CISCO, was there for 8 months and ultimately not a great fit
  • Last guy had a great resume but was more of a consultant and was very cloud driven, he had been an operation type person in the past but when he got to work he really lacked in managing a team, the folks underneath him did not find him engaging and led to a lack of respect
  • He was somewhat absent and would not hold his team accountable
• We do not need a startup web 3.0, cloud evangelist, less of a techy person, more how to run a business that is this large and complex at a 24/7 operation

• It would be great if someone had experience with the cloud but is not a cloud evangelist, we do not need someone to get rid of current infrastructure, shut down all the data centers and move everything to AWS
  • they are highly regulated by NV Gaming control board, they have these big massive scalable systems that are complex and it would be more expensive to "throw everything in the cloud", there is not a lot of variability in their business, the cloud doesn't make sense bc they are trying to capitalize as much as they can, they are cash flo positive so anything they can do to lower operational expenses lowers EBITA and they are an EBITA driven business
  • We have to be careful about the cloud but we don't want someone with no cloud bc there are several initiatives that run in AWS, Azure, Google
• Venetian did not make investments in their infrastructure the past few years they did not have the time/bandwidth to set foundations We need someone to come in and start driving Venetian to where they should be
  • They are upgrading storage, server infrastructure for VM Ware, virtualization stack
  • They are using the modern version of IBMS Mainframe called the iSeries (they want you to know they have this technology they are needing to do an update on)
  • This person would be involved with these massive infrastructure projects (this is what they would be walking into)
  • No hair on fire, but work must be done, they would inherit a string leadership team
• This person will need to come in and "keep the lights on as usual" while simultaneously leading the team
• Smaller projects would be a massive for data strategy over the next few years

• There are individual leaders of NOC, IT Infrastructure, departments that will report under this person
• Security does not report into IT today, they work very closely with Cyber
• There are people director and below who this person can lean on

• They are going to want to hear from the candidate about themselves, how they run shop, leadership style, major projects, challenges they have worked out
• 2 - 3 interviews, first with Dan and Sean, with a really great candidate they would want to speak with (the current IT Ops guy) these conversations will be more technical and allow for a better understanding of the architect in current state
  • This will also give a voice to the team

• Direct IT operations including: Service Desk, Desk Side and Telecommunication Services, Network Operations Center, Application Support, Network Support, Systems Support (including iSeries), Change Management Administration and any Vendor provided services for these functions.
• Delivery of service request, incident, problem, and change management in accordance with ITIL best practices.
• Establish and achieve Service Level Agreements (SLAs) including performance and availability objectives and delivery of service excellence.
• Manage and monitor all IT services and infrastructure including structured operational reviews.
• Provide periodic operational reviews with key customers to ensure services provided and improvement plans established that are in alignment with customer expectations.
• Interact with Program Management Office (PMO) Team to align to project portfolio and provide the resources necessary to deliver on requirements.
• Establish high performance standards for managers and resources assigned and develop and communicate measurable goals and objectives.
• Work directly with the business to ensure their requirements are met and addresses escalations in accordance with the process of record.
• Respond effectively to internal and external audit reports and recommendations and works with the audit team to define specific measurable requirements and determination of level of effort to execute audit requirements.
• Build a positive working environment and ensures that all resources are recording their work in the systems of record and are executing their work in accordance with the process of record.
• Understand and meets financial, performance, time reporting and productivity reporting objectives.
• Collaborate to identify and provide solutions to process changes working with process owners and steward to provide input and review of standard operating procedure modification and creation.
• Participate daily in the operation to ensure Standards are achieved and measurements are within prescribed service levels and quality of service is provided and interaction with customers is reflective of quality services.
• Provide team clear direction to achieve objectives through industry best practices, effective resource deployment, coaching, and cross functional training.
• Provide high degree of leadership in the support and delivery of high-profile projects and initiatives.
• Manage responsibilities for assigned department including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction as well as hiring, termination, training and succession planning processes.
• Establish strong relationships with business stakeholders.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor's degree or equivalent experience; Master's degree in relevant discipline, preferred.
• Must be able to obtain and maintain a Gaming Control Board Registration and any certification or license, as required by law or policy.
• 15+ years of experience in the Information Technology discipline.
• 7+ years of experience directing and leading IT Operations teams for large corporations which include, but are not limited to, desk side services, service/help desk, telecommunications, application support, systems support, network support, change management and associated projects within and across these functions.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.
• Experience required in establishing and achieving SLAs and exceeding customer expectations with large volumes of requests.
• Must have an understanding of the ITIL framework for processes and exhibit a data driven experience basis for managing operations.
• Must have data center management experience and/or experience in managing services based on 7X24X365 operations.
• Must have experience in managing vendors in providing critical services related to all assigned functions .