Warehouse Recovery Speciaist

Our next Recovery Specialist will support company growth and gong-worthy customer service while minimizing recovery losses by serving as a liaison for the Comoto family (RevZilla, Cycle Gear, J&P Cycles, REVER and Common Tread), manufacturers, vendors, and distributors. In this role, you will work directly with vendors and manufacturers on product disposition of defective and unwanted products converting unsellable inventory to cash or sellable inventory.Our Next Recovery Specialist Will:Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operationsPick, pack, and ship vendor returns utilizing freight and parcel carriersEvaluate, inspect, recondition, and refurbish items for restockMeeting established metrics for daily productivitySupport returns & warranty customer service resolutions post returns processIdentify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and complianceProactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborates with suppliers to optimize recovery processServe as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment CentersInteract with Accounting to support documentation and processing of credit and product replacementsWork with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment proceduresFoster team growth and development through continued departmental education, training, and finding gongs. Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and proceduresProvide feedback on Reverse Logistics Team Members’ performance to the Managers, Supervisors, and LeadsTrain new returns and inventory team members on warranty and recovery proceduresProvide details of incorrect product descriptions, and photos to Merchandising TeamIdentify items for disposition on eBay and work with Returns Team to create auctions and record the salesRetrieve or restock items that may be as high as 20 feet off the ground.