Accounts Receivable Officer

About the RoleWe're looking for a proactive and detail-oriented Accounts Receivable Officer to join our Finance team. In this role, you'll be responsible for ensuring customer payments are received, allocated accurately, and collected on time, while building strong relationships with both internal stakeholders and customers.If you're an experienced AR professional who enjoys problem-solving, has a knack for debt collection, and thrives in a fast-paced FMCG environment, we'd love to hear from you.As our Accounts Receivable Officer, you'll play a critical role in maintaining healthy cash flow across the business. You'll manage payment allocations, credit control activities, customer account enquiries, and support month-end reporting processes.Key ObjectivesEnsure customer payments are allocated accurately and efficiently.Minimise overdue debt and improve collection outcomes.Provide excellent service to customers and internal stakeholders.Support financial reporting and compliance activities.What You'll Be DoingPayment Allocation & ProcessingAllocate EFT, credit card and Webstore payments within Sage.Process and allocate manual credit card transactions.Contact customers to obtain payment authorisations where required.Follow up declined credit card payments.Investigate and resolve short payments, disputes and invoicing issues.Process customer refunds accurately and promptly.Reconcile incoming payments across multiple entities.Credit Control & CollectionsManage CreditorWatch enquiries for new and existing customers.Proactively manage outstanding debt across the business.Contact overdue accounts via phone and email to secure payment.Negotiate payment arrangements and seek approval for payment plans where required.Develop effective debt collection strategies and contribute to bad debt assessments.Liaise directly with collection agencies and legal representatives as required.Accounts Receivable ManagementMonitor and respond to customer and internal account enquiries.Serve as the first point of contact for AR-related issues.Build strong relationships with internal teams, including Sales and Operations.Facilitate regular debt review discussions with key stakeholders.Promote finance policies, processes and expectations across the business.Reporting & Finance SupportAssist with month-end and mid-month AR reporting.Complete monthly rebate calculations.Support internal and external audit requirements.Assist the Financial Accountant and Head of Finance on ad hoc projects and initiatives.