Airport Representative

JOB PURPOSEAn Airport Services Executive is to meet and provide assistance to Hotel guests upon arrival and departure at the airport and generate additional room business at every given opportunity. He/ she is to ensure adherence to all standard policies and procedures as set by Accor.EXECUTIVE RESPONSIBILITIES & EMPOWERMENTCoordinate and assist transportation requirements of guestTreat all guests and colleagues in a polite and courteous manner at all timesGive complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful mannerEnsure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized serviceEnsure a paging board is displayed to identify the guests arriving at the airportEnsure that you are having the daily arrival and departure report in order to monitor guest movementBuild and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airportBe aware of the local driving regulations and abide by them, be aware of the parking areas.Liaise closely with the Airport Manager and Concierge Manager in order to coordinate guest transportation. KEY OPERATIONAL RESPONSIBILITIESFinancialMust liaise with the hotel concierge and duty manager to ensure optimum utilization of the hotel car. fleet and maximize on revenue generation through local run.Must watch out for opportunities for additional hotel revenue through lay over / walk in/ missed flight guests etc.Must be aware of cost implications of car usage/ departmental budget and target revenue.Operational Handling guest arrival with pick up request, and arrange transportation.Assist with guest luggage as and when required.Give all hotel facilities information to the guest and assists them in to the car.Assist guests with checking in on flights/ seat allocation / issuance of boarding passBe aware of physically challenged guest requirementsInform duty manager, concierge or guest relation officers when VIP on their way to the hotel.Stand by at the arrival terminal for every flight arrival.Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.Ensures the highest standard of professionalism and grooming of himself at all timesMust follow the working schedule properly. Any changes to be reported and approved by concierge manager and airport managerOccupational Health and Safety, interreact.Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departmentsAll employees to safeguard their health and safety, and the health and safety of others, in the workplace.Engage Our Guests in a sustainable experience,Co-innovate with our partners to open up new horizons,Work hand-in-hand with local Communities for a positive impact,Move towards carbon neutral Buildings,Strive for zero food waste & healthy, sustainable Food,Act as an inclusive company for our people,Engage our Guests in a sustainable experience.