Call Center Agent

Job DescriptionWe are seeking a motivated and detail-oriented Call Center Agent to join our customer support team. This role involves handling inbound and outbound calls, resolving customer inquiries, providing product or service information, and ensuring a positive experience for every client interaction.ResponsibilitiesAnswer inbound customer calls in a professional and courteous mannerMake outbound calls to follow up on customer issues or offer assistanceAccurately record and update customer information in internal databasesResolve product or service problems by clarifying issues and offering solutionsEscalate complex customer concerns to appropriate departments when neededMeet individual and team performance goals related to call quality and efficiencyMaintain up-to-date knowledge of company products, policies, and procedures