Claims Analyst

We are hiring remote Claims Analysts to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. These analysts will help process, evaluate, and develop Proofs of Loss (POLs) for survivors of the Hermit’s Peak/Calf Canyon fire, ensuring timely and accurate compensation in accordance with federal law, regulations, and FEMA policy.This is high-volume, documentation-heavy work requiring strong analytical ability, excellent communication skills, and familiarity with claims, case management, or disaster-related documentation. We are recruiting across a wide range of experience levels to build a scalable workforce capable of managing both straightforward and highly complex claims.ResponsibilitiesClaims Analysts will:Review claimant submissions, supporting documentation, and Proofs of Loss for accuracy, completeness, and eligibility.Contact claimants or FEMA Navigators to clarify documentation requirements and gather additional evidence as needed.Apply FEMA policies, the HPCC Act, and 44 CFR Part 296 to determine eligible losses and compensation.Coordinate with Site Inspectors, Subject Matter Experts (SMEs), and other teams when valuations or additional analyses are required.Identify duplication of benefits across insurance, FEMA programs, settlements, or other compensation sources.Develop clear, accurate recommendations for compensation amounts supported by substantial documentation.Document casework accurately in FEMA’s System of Record (SOR) and maintain strict production timelines.Support the preparation of determination memorandums, issue analyses, and documentation summaries.Collaborate with QC, Appeals, and Team Leads to ensure consistency, accuracy, and policy alignment.Respond to workflow, documentation, and policy questions in real time as needed.