Client Success / Account Manager - HEDIS

 This role is focused on taking new customers from contract signing through a complete adoption of the SpectraMedix solution. Here you will get to work closely with all teams – from Sales to Engineering. The Client Success Manager is responsible for ensuring our clients are delighted, love us, and use more of what we have available for them. To be successful in this role you will need an analytic rigor, a head for strategy, and outstanding interpersonal skills. As you need to be close to the clients whom you support, this role can require up to 20 percent travel. RESPONSIBILITIES:Managing accounts and leveraging the SpectraMedix portfolio of products to generate new business.Fully understand clinical processes, workflow, and requirements to implement a robust solutionIdentify and solve complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinkingClearly communicate the status of all projects, issues with implementation, and solutionsManage customer and internal resources to drive toward project milestones and overall project execution.Establishes effective Quality Assurance processes for the project and ensures that they are followed.Engage with a variety of stakeholders within each client to ensure buy-in at all levels within the organization.Serve as an ambassador of the SpectraMedix brand in all customer interactions, while maintaining the highest level of professionalism and world-class service our users have come to expect.Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.Communicate functionality and technical concepts to non-technical/technical users, alike. REQUIREMENTS:Bachelor’s degree or equivalent—Advanced degree preferred.A minimum of three years of account management experience is required. Account management experience with an analytics software solution is preferred.A minimum of five years of healthcare experience is preferred.A strong preference will be given to account managers who’vemanaged health plan clients.Ability to deeply understand and apply technological solutions to business problemsMust have excellent oral and written communication skills.Experience using CRM software, and other web-based SaaS applications.Ability to network, engage, and influence outcomes with C-level stakeholders.Must be willing to travel up to 20 percent of the time.