Club Millesime Supervisor

As the Club Millesime Supervisor, you will play an essential role in demonstrating the “Passion for Excellence” through serving our guests with flair and professionalism, ensure all guests are provided with personalised service and embody the art of French hospitality through a “can do” attitude. Other duties include, but not limited to:Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. Ensure personalised, efficient, luxury service is provided to all guests.Promote a healthy working relationship with all departments in a bid to ensure all possible information is communicated, in the best interests of the guest’s and the hotel’s operations.Constantly strive to initiate new concepts and procedures to ensure that Club Millesime provides exceptional, personalised service to our guests.Embody the art of French hospitality through a “can do” attitude.Assist with responses to Trip Advisor, Trust You, Medallia and guest comment cards on a daily/weekly basis.Work with the Director of Culinary and Food and Beverage Manager for updates and enhance the service and food offerings in Club Millesime.Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. Attend morning briefings, groups meeting, payroll, hotel inventory meeting as well as coverage for our committees incase our department representative cannot be present.Assist Club Millesime Manager with the financial aspects in Club Millesime such as budgets, stock take, payroll, PNL and forecast.Assist with training and development of the team.Assist in creating rosters to fit the business needs in a two week in advance bracket at minimum.