Customer Fulfillment Supervisor

The Opportunity: Your impact: The Customer Fulfillment Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment.What Your Impact Will Be: Manages day-to-day order fulfillment activities for assigned customers, ensuring orders are processed accurately and shipped on time.Monitor team’s workload, delegates tasks and allocate resources where needed to provide coverage for key accounts, while maximizing fill rate, and minimizing chargebacks.Resolve order exceptions and order reports and dashboards to identify and address issues with team and/or other functional areas.Exercises expert judgment for inventory allocation and approval authority for returns and customer-service related chargebacks and deductions, when appropriate.Troubleshoots order management/customer challenges and provides support to team members in customer meetingsIdentify process improvement opportunities and implement best practices to increase efficiency and reduce errors.Leads team of Customer Service reps. Responsible for supporting and driving accountability in the team.Review new and updated customer agreements and requirements with Sales, Legal, Finance, and Logistics to ensure successful end-to-end order execution.Participates in applicable department and customer meetingsReviews and signs off on audit controls performed by team membersManages moderately complex Customer Service projects