Customer Sales Representative (Inbound Contact Centre)

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership.

You will thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others.

Our contact centre is a great place to grow your knowledge and skills, which can help you expand your career further at the NRMA.

The Important Details!Start Date: 20th July 2026Hours: Full time Permanent position (35 hours per week)Roster: Full commitment to a rotational roster between the hours of 8am–6pm, Monday to Sunday (including public holidays).Location: Hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park and Gosford office as directed. Must live within 100km from Sydney Olympic Park or Gosford Central.Leave: While we will try our best to support, please be aware that we may not be able to support leave requests between Nov 2026- Feb 2027.

What You’ll BringWe are looking for people who are passionate about helping others and enjoy creating memorable experiences, who:Have significant customer service and/or sales-based experience in a similar customer facing or office-based environmentCan thrive in a fast-paced, high-volume call centre environment and keep their cool under pressureAre resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitudeDemonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever requiredShow empathy and initiative to be solutions focused, making every member feel heard, safe, and supportedHave outstanding listening and communication skills and act with professionalism and discretionAre tech-savvy, detail-oriented, and comfortable navigating multiple computer systemsLove being part of a team, connecting virtually and in person with colleaguesAre self-motivated and able to work autonomously in a remote team environmentConfidence in working with KPIs and targets in our customer needs-based inbound sales environmentWhile previous contact centre experience is highly regarded, it is not essential – we will provide all the training and support you need to get started and thrive! What’s in it for you?Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly!Shift loading for working weekends and public holidaysTime for you: 5 weeks of annual leave plus a special “Me” day after your first yearAwesome discounts:  Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership Career pathways: NRMA is all about career progression. Many of our leaders started in roles just like this one!Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status.We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.   The Recruitment ProcessApply today and we will ask you to answer a couple of important screening questions to ensure this is the right role for you. If suitable you will be invited to complete an online assessment and then may be required to attend a virtual information session and an interview where you can learn more about the role and the NRMA. If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session. All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks. Apply now and help keep Australia moving - one call at a time!  Visit our careers site to find out more!