Customer Service Officer

Job DescriptionWe are seeking a dedicated and articulate Customer Service Officer to join our dynamic team in Rochester. In this role, you will be the primary point of contact for clients, ensuring every interaction reflects Lumina’s values of professionalism and care. You will handle inquiries, coordinate solutions, and help maintain strong client relationships through clear communication and proactive service.ResponsibilitiesServe as the first point of contact for client inquiries and requests.Manage client accounts with accuracy and attention to detail.Provide timely and effective solutions to customer needs.Coordinate with internal departments to ensure client satisfaction.Maintain records of communications and follow up when necessary.Uphold the company’s standards of professionalism and service excellence.